Frequently Asked Questions

We offer the same rates as booking directly with hotels, enhanced with complimentary VIP perks including room upgrades, welcome amenities, property credits, late checkout, and early check-in. Our partnerships unlock exclusive benefits at no additional cost to you.

Our services are completely complimentary. You pay the same rate as booking directly with the hotel, and we provide added value through our exclusive partnerships and expertise.

Benefits vary by property but typically include room upgrades (subject to availability), welcome amenities, daily breakfast, property credits (ranging from $50-$100), guaranteed late checkout, and early check-in when available.

Simply fill out our contact form with your travel details, or reach out to us directly at info@privata.travel. Our team will curate the perfect options for your journey and handle all booking details.

We do not charge any cancellation fees. Cancellation policies are determined by each individual property. We'll clearly communicate all terms before confirming your booking.

We work with luxury and ultra-luxury properties worldwide, including independent hotels and properties from brands like Four Seasons, Aman, Rosewood, Peninsula, and many others. If you have a specific property in mind, we can check availability and benefits.

Our team typically responds within 24 hours. For urgent inquiries, please indicate this in your message and we'll prioritize your request.

Absolutely. We specialize in curating multi-destination journeys and can coordinate all aspects of your travel, from accommodation to special experiences.

We're here to help with any modifications. Contact us and we'll work with the property to accommodate your needs according to their policies.

Yes, we can arrange group bookings for special occasions, corporate retreats, or family gatherings. Contact us with your requirements and we'll create a customized proposal.

Absolutely. While hotels are our specialty, we can also arrange luxury cruises, private jet charters, exclusive experiences, villa rentals, and other bespoke travel services. Whatever your travel needs, we're here to curate the perfect solution.

We do not handle payments directly. You'll pay the hotel or service provider directly using their preferred payment methods. We simply facilitate the booking and ensure you receive all applicable VIP benefits and privileges.

We are proud partners with the world's most prestigious luxury travel programs, including Virtuoso, Four Seasons Preferred Partner, Rosewood Elite, STARS (Starwood Hotels & Resorts), Belmond Bellini Club, Hyatt Prive, and many others. These partnerships enable us to unlock exclusive benefits and privileges that enhance every aspect of your stay.

Yes. Through our booking takeover service, we can apply preferred partner amenities to your existing reservation seamlessly. Share your confirmation number with us, and we will handle the rest—complimentary, as always.

No. You pay the same nightly rate you'd find booking directly — often a preferred rate that's the same or better — and we add complimentary extras on top: daily breakfast for two, a room upgrade when available, a hotel credit (typically US$100), early check-in and late check-out, and VIP recognition. Our planning is complimentary; the hotels compensate us, not you.

Hotels and their partner programs pay a commission once your stay is completed — the same way they'd compensate any booking channel. It never changes your rate or comes out of your pocket, which is why our advice and planning are always free to you.

For a considered luxury trip, yes. You get the same or better rate, often thousands of dollars of complimentary benefits across a multi-night stay, a dedicated advisor who knows the properties first-hand, and VIP treatment on arrival — all at no cost to you.

Virtuoso is an invitation-only global network of the world's leading travel advisors and more than 2,000 luxury hotels, cruise lines, and experience partners. As a Virtuoso advisor, Via Privata can secure exclusive amenities — upgrades, credits, breakfast, and VIP status — that simply aren't available when you book on your own.

It's Four Seasons' program for a select group of trusted advisors. Booking your Four Seasons stay through a Preferred Partner like Via Privata adds complimentary benefits — daily breakfast for two, a room upgrade when available, a property or spa credit, and early check-in and late check-out — at the very same nightly rate you'd pay direct.

You always pay the hotel directly, on your own card — no payment ever runs through us. You stay completely in control of your booking; we simply arrange it and attach your VIP benefits.

In most cases, yes. The amenities we arrange are separate from your own loyalty status, so you keep your points and elite nights and enjoy our complimentary benefits on top. A few programs have their own rules, which we'll always confirm for your specific stay.

The finest suites and best availability go quickly, so the earlier you reach out the better — ideally a few months ahead for peak seasons, holidays, and special occasions. That said, we're glad to help on shorter timelines and can often secure benefits even for last-minute stays.

We plan luxury stays worldwide, with particular depth across Asia, the Middle East, Europe, and Africa. We work with the leading brands and independents alike — Four Seasons, Aman, Rosewood, Mandarin Oriental, Belmond, Cheval Blanc, and Airelles among them.

Via Privata is an IATA-accredited agency (33520476), partners with Fora, and is a member of Virtuoso and direct luxury hotel programs including Four Seasons Preferred Partner, Rosewood Elite, and the Mandarin Oriental Fan Club. Founder Albina Sharapova personally oversees every journey.

Absolutely. Tell us what you're celebrating and we'll note it with the hotel in advance, so the team can add a thoughtful touch — and we'll shape the itinerary around the moments that matter most.